General Sales Conditions

General Sales Conditions
of the online store www.posterma.com
(ďalej len „VOP“)

I. BASIC TERMS

  1. The seller is the operator of the online store www.posterma.com, the company Posterma
  2. The buyer is a natural person (consumer) or a legal entity that entered into a business relationship with the seller.
  3. The term goods includes all types of products offered by the seller’s online store (hereinafter referred to as “goods”). The term service includes all types of services offered by the seller’s online store (hereinafter referred to as “services”).
  4. An order is a proposal for the conclusion of a distance purchase contract, on the basis of which the sale of goods or the provision of a service, which is the subject of the seller’s business activity as a service provider in relation to the customer, is realized.
  5. A purchase contract (or just a contract) is a contract concluded between the seller or the provider (hereinafter referred to as the “seller”) and the buyer, or to the user (hereinafter referred to as the “buyer”), the subject of which is the sale of the seller’s goods to the buyer for a fee or the provision of a service, in the form of courses, trainings and workshops, and of which the General Terms and Conditions, the complaint procedure, instructions on the possibility of withdrawal from the purchase contract are an integral part.

II. Information about the seller

Samir Osmanovič – Posterma

8. Mája 909/19
927 01 Šaľa
IČO: 47786418
DIČ: 1086842482
Registered in ŽRSR: District Office Šaľa, Trade register number: 450-12701

Telephone contact: +421 904 456 265
E mail: info@posterma.sk

Bank connection: VÚB, a.s.
IBAN: SK18 0200 0000 0046 8980 2959

SWIFT: SUBASKBX

Supervisory authority:
Slovenská obchodná inšpekcia (SOI)
Inšpektorát SOI pre Nitriansky kraj
Staničná 9, 950 50 Nitra 1

III. PRODUCT FEATURES AND SERVICE CONTENT

  1. The specific properties of the goods together with information on the method of use are listed with the specific offered goods.
  2. For more information about the product, its properties and method of use or about the services offered, contact us at phone number: +421 904 456 265 or at the email address: info@posterma.sk.

IV. ORDER OF GOODS AND SERVICES

  1. The buyer receives the goods, or orders the service at the price valid at the time of ordering.
  2. The buying consumer has the opportunity to familiarize himself with the total price, including VAT and all other fees, before placing the order. The price of the goods will be indicated in the order and in the message confirming receipt of the order. The seller is not a VAT payer in accordance with the legislation of the Slovak Republic.
  3. Before placing an order, the buying consumer has the opportunity to familiarize himself with the fact for how long the offer or price remains valid.
  4. You can order in the following ways:
    a. through electronic commerce: https://www.posterma.com/
    the costs of using remote means of communication (telephone, Internet, etc.) for the execution of the order are at a normal amount, depending on the tariff of the telecommunications services that the buyer uses.
  5. Under certain circumstances determined by the seller, the seller is entitled to request confirmation of the order (by telephone or in writing) from the buyer, e.g. if the value of the buyer’s order is over EUR 150, the goods are to be delivered outside the territory of the Slovak Republic. If the buyer refuses to confirm the order, the order is considered invalid. The buyer acknowledges that in the aforementioned case, the purchase contract cannot be validly entered into.
  6. The seller reserves the right to declare the purchase contract invalid if there has been misuse of personal data, etc., or due to the intervention of an administrative or judicial authority, the buyer will be informed of such a procedure. The buyer acknowledges that the purchase contract cannot be validly entered into in the above cases.
  7. The buyer has the opportunity to check and possibly correct the order before sending it.
  8. The buyer’s invoicing data cannot be changed retroactively after the order has been sent, unless the parties agree otherwise.

V. CONTRACT OF SALE

  1. If the buyer is a consumer, the proposal for concluding a purchase contract is the location of the offered goods, or services by the seller on his website, the purchase contract is created by the sending of the order by the consumer buyer and the confirmation of receipt of the order, which is sent by the seller and contains a summary of the order with the current wording of the General Terms and Conditions, the complaint procedure and other documents prescribed by law.
  2. The resulting contract (including the agreed price and information on the delivery or availability of the goods) can be changed or canceled only based on the agreement of the parties, in accordance with Article IV. GTC or on the basis of legal reasons.
  3. If the buyer is an entrepreneur, the proposal for concluding a purchase contract is sent by the order of goods to the buyer entrepreneur, and the purchase contract itself is concluded at the moment of delivery of the confirmation of the order by the seller. The seller is not responsible for any errors during data transfer.

VI. DELIVERY OF GOODS

  1. With the purchase contract, the seller undertakes to hand over the goods to the buyer and enable him to acquire ownership of the goods. With the purchase contract, the buyer-consumer undertakes to take over the goods and pay the seller the purchase price, unless he exercises the right to withdraw from the contract without giving a reason within 14 days.
  2. The seller reserves the right of ownership to the goods, and therefore the buyer becomes the owner only after full payment of the purchase price.
  3. The Seller fulfills the obligation to hand over the goods to the Buyer if he allows him to handle the goods at the place of fulfillment and notifies him in time.
  4. If the seller is to send the goods, he will hand over the goods to the buyer – the entrepreneur by handing them over to the first carrier for transport for the buyer and enable the buyer to exercise the rights from the transport contract against the carrier. If the seller is to send the goods, the goods are considered to be taken over by the consumer at the moment when the consumer or a third party designated by him, with the exception of the carrier, takes over all parts of the ordered goods, or if a. the goods ordered by the consumer in one order are delivered separately, at the moment of taking over the goods that were delivered last, b. delivers goods consisting of several parts or pieces, at the moment of taking over the last part or last piece, c. supplies the goods repeatedly during the defined period, at the moment of acceptance of the first delivered goods.
  5. The seller will hand over the purchased item to the buyer in the agreed quantity, quality and design.
  6. If it is not specified how the goods should be packed, the seller will pack the goods according to customs, in a manner necessary for the preservation and protection of the goods. In the same way, the seller procures the goods for transport.

VII. PRICE OF GOODS AND SERVICES

  1. All prices listed for individual goods are contractual, valid and final.
  2. The price for the goods does not include transport charges and other specific charges, which are only mentioned in the so-called of the shopping cart and their amount depends on the specific choice of the Buyer.
  3. Promotional prices of products are valid until the stock is sold out when specifying the number of pieces of promotional goods or for a specified period of time.
  4. The price of the service is fixed in advance and is valid and final. Each participant is informed about the price of the service before entering into any contractual relationship.

VIII. SHIPPING CHARGES

  1. The shipping price is usually indicated as part of the order process and when confirming the order.
  2. Usual shipping cost for delivery to Z-Point (depends on the country of delivery):
    0,1 – 5 kg – 3,50 €
  3. The usual price of transport by courier (depends on the country of delivery) :
    0,1 – 5 kg – 4,50 – 30 €

IX. TERMS OF PAYMENT

  1. The buyer chooses the method of payment for the goods himself. The buyer can goods, or pay for the service:
    a. payment card,
    b. in cash or payment by card upon collection of cash on delivery at the carrier. (valid only in the Slovak Republic).
  2. The goods remain the property of the seller until full payment and takeover, but the risk of damage to things passes when the goods are taken over by the buyer.

X.TERMS OF DELIVERY OF GOODS

  1. The buyer will be informed about the delivery time of the ordered goods via e-mail. The length of delivery of the ordered goods and the cost of transport depends on the method of transport chosen by the Buyer. The usual delivery time for goods in stock is 5 working days, depending on the chosen payment method. The maximum term for the delivery of goods is 30 days from the date of confirmation of the order by the Seller.
  2. The seller or the seller’s contractual partner may request the presentation of an identification card (OP or other document) when taking over the goods, in order to prevent damage and prevent the legalization of proceeds from criminal activity. If the buyer is a legal entity, the delivery of the goods or reimbursement of the credit note will only be allowed to the statutory body of the given legal entity or to a person who presents himself with a verified power of attorney. Without submitting any of these documents, the seller or the seller’s contractual partner may refuse to issue the goods.
  3. The buyer, who is an entrepreneur, is obliged (for the buyer who is a consumer, this procedure is recommended) to check the condition of the shipment (number of packages, damage to the box) according to the attached waybill immediately upon delivery with the carrier. The buyer is entitled to refuse to accept a shipment that is not in accordance with the purchase contract by the fact that the shipment is e.g. incomplete or damaged. If the buyer takes over the damaged shipment from the carrier, it is necessary to describe the damage in the carrier’s handover protocol.
  4. In the case of an incomplete or damaged shipment, the buyer – entrepreneur is obliged to notify this immediately by e-mail to the address: info@posterma.sk, write a damage report with the carrier and send it to the seller by e-mail or post without undue delay. Additional complaints of incompleteness or external damage to the shipment do not deprive the buyer – entrepreneur of the right to complain about the item, but they give the seller the opportunity to demonstrate that this is not a violation of the purchase contract.

XI. ALTERNATIVE DISPUTE RESOLUTION

  1. The buyer – the consumer – has the right to contact the seller with a request for correction (by e-mail to info@posterma.sk) if he is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights. If the seller responds negatively to this request or does not respond to it within 30 days of sending it, the consumer has the right to submit a proposal to initiate alternative dispute resolution to the entity of alternative dispute resolution (hereinafter referred to as the ARS subject) according to Act 391/2015 Coll. ARS subjects are authorities and authorized legal entities according to §3 of Act 391/2015 Coll. The proposal can be submitted by the consumer in the manner determined according to §12 of Act 391/2015 Coll.
  2. The consumer can also file a complaint through the RSO alternative dispute resolution platform, which is available online at http://ec.europa.eu/consumers/odr/index_en.htm.
  3. Alternative dispute resolution can only be used by a consumer – a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession. Alternative dispute resolution applies only to a dispute between a consumer and a seller arising from or related to a consumer contract. Alternative dispute resolution applies only to contracts concluded at a distance. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ARS entity may demand payment of a fee for starting an alternative dispute resolution from the consumer, up to a maximum of EUR 5 including VAT. The list of ARS entities can be found on the website of the Ministry of Economy of the Slovak Republic www.mhrsr.sk.

XII. FINAL PROVISIONS

  1. These General Terms and Conditions are valid and effective from 2022 and supersede the previous terms of General Terms and Conditions. The seller reserves the right to change the GTC without prior notice. This provision does not apply to already concluded contractual relationships.
  2. The decisive law for contractual relations is the law of the Slovak Republic. The courts of the Slovak Republic have the power to decide on matters related to contractual relations.
Shopping Cart
Scroll to Top